Privacy Policy

1. Introduction

Integrated Communication Designs, Inc. (“ICD,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect, store, and process on behalf of our clients. This Privacy Policy explains what information we collect, how we use it, the safeguards we employ, and your rights with respect to your data. By accessing our website (icdalaska.com), using our services, or providing your contact information (including phone numbers for SMS communications), you agree to the practices described herein.

2. Information We Collect

  
      Category
      Examples
      Purpose
    
      Client‑provided Personal Data
      Name, email address, phone number, mailing address, billing information
      To deliver services, communicate with you, and fulfill contractual obligations.
    
      Document & File Data
      Contracts, designs, project files, scanned documents
      Stored for client access, collaboration, and archival purposes.
    
      Technical & Usage Data
      IP address, device type, browser, login timestamps, usage logs
      To improve service performance, detect fraud, and enforce security controls.
    
      SMS Communication Data
      Phone number used for texting, message content, delivery status
      To send notifications, alerts, and transactional messages via SMS.

3. How We Use Your Information

Service Delivery: Provide, maintain, and improve the communication and design services you request.
Customer Support: Respond to inquiries via email, phone, or SMS.
Security & Fraud Prevention: Monitor for unauthorized access, enforce authentication, and protect data integrity.
Legal Compliance: Satisfy lawful requests, regulatory obligations, and enforce our Terms of Service.
Transactional Messaging: Send SMS alerts, confirmations, and important updates related to your account or projects.

We do not sell, rent, lease, or trade your personal information to third parties for marketing or any other purpose.

4. Data Storage & Security

Storage Locations
- Local Servers: On‑premises hardware located in a secure data center with restricted physical access.
- Cloud Platforms: Reputable cloud providers that meet industry‑standard security certifications (e.g., ISO 27001, SOC 2).
Encryption
- All data at rest is encrypted using AES‑256.
- Data in transit is protected with TLS 1.3 or higher.
Multi‑Factor Authentication (MFA)
- Access to all systems containing client data requires MFA.
- Supported factors include hardware security keys, biometric passkeys, and non‑SMS one‑time passwords (OTP).
Access Controls
- Role‑based permissions limit data access to employees who need it to perform their duties.
- All privileged actions are logged and regularly audited.
Incident Response
- We maintain a formal incident‑response plan to detect, contain, and remediate security events promptly.

5. SMS Communication Policy

Integrated Communication Designs Alaska maintains strict privacy policies to protect the personal information of our users obtained for text message communications.

Use of Phone Numbers: By submitting your phone number, you authorize us to send you text messages and notifications related to your account, projects, or service updates. Standard message and data rates may apply.
No Sale or Rental: This information is never sold, rented, released, or traded to others without prior consent or a legal obligation.
No Third‑Party Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Limited Sharing: Any sharing of information with third parties is solely for the purpose of fulfilling the organization’s obligations to the user (e.g., transmitting messages through a trusted SMS gateway provider).
Opt‑Out Procedure: If you are receiving text messages from us and wish to stop receiving them, simply respond with STOP to the number from which you received the message. Once we receive your STOP request, you will no longer receive further text messages from us unless you opt back in by replying again with SUBSCRIBE.

6. Retention

Client Documents & Files: Retained for the duration of the contractual relationship and for a minimum of three (3) years thereafter, unless a longer period is required by law.
Contact Information & SMS Logs: Kept for up to two (2) years after the last interaction, unless a legal hold applies.
Audit & Security Logs: Preserved for a minimum of one (1) year to support security investigations.

7. Your Rights

Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request erasure of your data where permissible under applicable law.
Restriction: Request limitation of processing in certain circumstances.
Objection: Object to processing for direct‑marketing purposes (although we do not conduct such processing).

To exercise any of these rights, please contact us at privacy@icdalaska.com. We will respond within thirty (30) days, unless a longer period is required by law.

8. International Transfers

If we transfer personal data outside of the United States (e.g., to cloud providers in the EU or Asia), we employ standard contractual clauses and ensure an adequate level of protection consistent with applicable data‑protection regulations.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top of the document indicates the latest revision. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to:

Integrated Communication Designs
Email: privacy@icdalaska.com
Phone: +1-907-868-3321 (voice & SMS)